How can I make a payment?

We accept Visa, Mastercard, Switch, Maestro, Solo and Electron. We will not charge your card until your order is despatched. We will always send you an email acknowledging successful receipt of your order which you may want to file or print out to keep for future reference.
                          
The receipt of order acknowledgment will include details of your order, including your chosen delivery address. It is subject to stock availability and does not constitute a binding contract.

We accept cheques and postal orders by post only. Cheques should be made payable to The Toybox. Please put your name and address on the back. You should allow seven days for your cheque to clear. All payments must be in pounds sterling.

How much will it cost to deliver my order?

DELIVERY CHARGES (Please note we deliver only to UK addresses unless by special arrangment):

Local Collection - you are more than welcome to collect your order from our office in Bakewell.  Please type COLLECT in the promotional code box at check-out

Order Value             Delivery Charge

Under £10                 £2.95

£10.01 to £74.99       £4.95

Over £75                  Free delivery (excluding Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly and the Highlands and Islands of Scotland)
 

Next Working Day Priority Service (phone orders only - received by 11am) - £8.95 (excluding Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly and the Highlands and Islands of Scotland)

Delivery to Northern Ireland, Channel Islands and the Highlands and Islands of Scotland is charged at £13.95**

** Smaller orders which can be posted will only be charged at our normal rates - please contact us before placing your order.

Please contact us for delivery charges for the Isle of Man and the Isles of Scilly

Please note:

• Deliveries are normally sent by Royal Mail or Parcelforce and if you are not available to take delivery of your parcel it can be taken to your local post office depot for collection (an additional charge may be payable if you wish them to redeliver it to your specified address). We are also now using Hermes carriers as an alternative to the Standard Parcel service and you can nominate a "safe place" to leave your parcel.
  
• We will aim to dispatch in-stock items as soon as possible and we will send you an email to confirm that your order has been dispatched. Delivery will normally take 3-5 working days from dispatch but during busy periods may take longer.
• Where items are temporarily out of stock, dispatch might be delayed. We will notify you of this and advise you of the likely delay.

How can I exchange or return my order?

We are sure that you will be delighted with your purchase. If you are not completely satisfied, you may return your goods within 28 days together with your receipt for an exchange or full refund.

If you do not have the receipt, we will give you an exchange or credit note at the current selling price. Any returns must be in a saleable condition. This does not affect your statutory rights.

• We can only take responsibility for returns which are received at The Toybox. For your own protection you should obtain a Proof of Posting from the Post Office so that you can claim from them for any lost parcel.
• We do not refund the cost of returns postage except where the return is the result of our own error.

How secure is my payment?

We have taken great care to set up this site on a secure server, so you can send us your payment details in complete confidence. If, however, you would prefer to order over the telephone, please call our order line on 0844 800 3414 with the details of the items you would like to order.

For more information about the measures we undertake to protect your online security, please click here.